Clinical governance.
How Livi Health is clinically overseen, and who does what in your care.
Clinical Oversight
Overseen by our Chief Medical and Technology Officer, reviewed by a registered doctor.
Dr Mark Lewis
B.Pharm, B.BiomedSci, MD
Co-Founder and Chief Medical and Technology Officer
Livi Health’s clinical protocols are overseen by our Chief Medical and Technology Officer. Every assessment is reviewed by a registered doctor in the context of the patient’s reported history and symptoms.
What This Means For You
Who does what in your care.
Who reviews findings
A registered doctor reviews every assessment, in the context of your reported symptoms and health history.
How pathology is processed
Samples are processed by accredited laboratory partners under standard clinical protocols.
The role of the nurse
Registered nurses support your intake, collection and ongoing care coordination.
Diagnosis and treatment
Any diagnosis or treatment decision is made by a doctor. Livi Health works alongside your existing healthcare providers, not instead of them.
The role of Olivia
Olivia, our digital health companion, gives general information only. She does not diagnose conditions or recommend treatment. Conversations with Olivia on this website are not seen by a clinician. If you are a Livi Health patient, what you share with Olivia in the patient portal is reviewed by your clinical team before your appointment. In an emergency, call 000.
Our Compliance Commitments
How we hold ourselves accountable.
We prepare our marketing and clinical materials in line with AHPRA advertising guidelines and, where applicable, TGA advertising requirements.
No misleading claims
We describe what an assessment involves and what it can show. We never promise outcomes.
No patient testimonials
We do not publish patient stories or reviews in advertising, in line with AHPRA guidelines.
No superiority claims
We avoid unsubstantiated claims like “most” or “best” unless supported by approved evidence.
Your privacy
Health information is handled in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
Questions about how we operate?
Our FAQ covers how the assessment works, what it includes and how your information is handled.